Shipping Policy
SHIPPING POLICY
At Maria Elena Bay, we are committed to offering a smooth and transparent delivery experience.
Please review the information below before placing your order.
Transparent Pricing
We believe in simple, transparent pricing.
We offer free shipping on all orders, with no hidden fees or minimum purchase required.
Order Processing
Once your order has been placed, our team carefully prepares and quality-checks your items before dispatch.
Orders are typically processed within 1–3 business days and are handled Monday through Friday, including public holidays.
To ensure a smooth delivery experience, please double-check your shipping details at checkout.
Delivery Timeline
Once dispatched, your order will be on its way and tracking details will be sent directly to your email.
Most orders arrive within 7–12 business days, although delivery times may occasionally vary depending on location and local delivery services.
We appreciate your patience and look forward to delivering your order.
Tracking Information
Tracking details are usually available 2–3 days after dispatch.
You will receive tracking information via email once your order has shipped. You may also track your order through our tracking page.
International Fulfillment
To reduce unnecessary transit stops and minimize environmental impact, we work directly with our international fulfillment partners.
Your order may ship directly from our supplier location to ensure efficient delivery.
Shipping Partners
We work with trusted international carriers, including:
• USPS
• FedEx
• UPS
• DHL
Final delivery is handled by your local postal or courier service.
Delivery Insurance (Optional Add-On)
For added peace of mind, we offer optional delivery protection at checkout.
When selected, this add-on provides coverage in the event of loss, theft, or damage during transit.
If purchased:
• You will receive a separate confirmation email with coverage details
• Claims must be filed directly through the protection provider
• Claims are typically reviewed within 48 hours
This option allows for faster resolution without needing to contact our support team.
International Shipping & Customs
Some orders may be classified as international shipments.
Under international shipping guidelines:
• Delays may occasionally occur due to customs processing
• Claims for delayed shipments may be eligible only after 30 days from fulfillment
We appreciate your patience with international transit timelines.
Sustainable Shipping
Whenever possible, we use recyclable and eco-conscious packaging materials.
By shipping directly from our fulfillment partner, we reduce unnecessary transit stops and lower our environmental footprint.
Order Changes & Cancellations
Once an order has been placed, cancellations are generally not possible, as fulfillment begins quickly.
If you need assistance, please contact us as soon as possible. While changes cannot be guaranteed, we will do our best to help when timing allows.
Incorrect Addresses
Please double-check your shipping details at checkout.
Maria Elena Bay is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
Delivered but Not Received
If tracking indicates your package has been delivered but you have not received it:
• Contact your local courier immediately
• File a delivery claim with the carrier
• Check with neighbors or building management
Once delivery is confirmed by the courier, responsibility transfers to the recipient unless the carrier acknowledges an error.
Questions?
If you have any questions regarding your shipment, please contact us through our contact form or email:
We're always happy to assist.
With appreciation,
The Maria Elena Bay Team
Last updated: April 2026